We have had two pedestrians hit in the crosswalk in the last couple of months. Both of them were not caught on the doorbell camera. So, we have decided to expand our camera network. I want the doorbell camera to really be focus at someone at the door, not every motion on the street.

We are also trying two different technologies. One is solar and the other is has a hardwired kit. The trick will really be if our wi-fi will be able to reach the location that I want to put the cameras. The solar powered one I put up, the battery died after the first day. I think that it is the wi-fi and not the solar charger, but we will see. I just ordered a wifi extender today. I suppose that I should check the output of the panel as well.

Hanging the camera, I was trying to screw in the wire management clips and I knocked the camera off the mount. It fell about 12 feet into the plants and dirt. I climbed down the ladder picked it up and re-attached it to the hangar. I then went about trying to get the right angle on the camera.

Only, the app said that the camera was offline. I checked and it was connected to the Ring network. This is a wi-fi extender that we had to purchase so that our back door camera would work. If the signal is weak, the battery winds down constantly trying to connect (even when it is connected to power). But, the extender is father away than the wi-fi router so I wanted to change networks. In order to do that, I need to access the camera and hit a button.

No connection. I thought I would take the battery out (re-boot) and again, no connection. I gave up for the day and I did some research online. I couldn’t figure anything out but that they had a technical service number. I decided to give it a try, expecting the worst.

Someone answered on the third ring, not a phone tree or anything. I know a little about support and the first answer (tier 1) is usually all the triage level activities. I was asked if I had a second battery, which I have with the other camera that I have not installed yet. I tried that and no connection. The next thing she did was ask me where I purchased it and whether I wanted to return the camera or have Ring provide a replacement.

They emailed me a return label for the non-functioning camera and I had the replacement in a couple of days. Now, I did not try to hoodwink them or anything like that. I told them that I set it up and it was working until I knocked it off the mount. I wanted them to know that I caused the problem. I could have had a replacement the next day from Amazon. That being said, I did not want this camera ending up in someone else’s hands if there really was something wrong with it. I have little faith that it wouldn’t end up in the ‘warehouse’.

End Your Programming Routine: I suppose that it is a sad state of affairs when things go the way that they are supposed to go but yet pleasantly surprised. I neither like nor trust that all my data is going into Amazon’s cloud. That being said, they sure are making it easy to give it to them.