Just like when I read Atlas Shrugged and came upon the philosophical concept that ‘A is A’ this connection hit me in the face when I was writing about Animal Farm. I had never made the association that laws are moral when they fit our ethics. I have heard and even said, that law is immoral but I didn’t really get it.
But even more so than that, I finally figured out why all these things bother me. Despite the fact that I have little control over it, many of these laws violate my ethics. Don’t tell me what to do, dont prohibit by law items that have no victims, honor our tradition and culture. I don’t know, I have never sat down and figured them out. Maybe I should do that?
End Your Programming Routine: At the end of my podcast I holistically came to the phrase, “do things that matter”. This is what I try to do with all of the do-it-yourself projects and demonstrations that I do. But, I don’t emphasize that aspect of what I am trying to do enough (another epiphany). I try to offer ways to deal with programming, but I didn’t recognize that there is a second part to my tagline that I have left on the vine for far too long.
It has been said that some businesses have excellent return policies. These companies have come to mind Costco, Nordstrom and Amazon. Other companies offer no excuse, 100% lifetime warranties like Orvis and Lands End. That is a different criteria but an example of the breadth of differences with companies and products.
A few years ago, I needed some new shoes for an upcoming half marathon. This was a time when I was working a lot and shoes are a very personal thing. It seems like some brands need some miles on them to become comfortable while others comfort fades. Some brands seem to comfortable for everyday wear and others never. It is very difficult to know with a store fitting and always somewhat of a gamble.
It was late in the evening, like nine PM and I couldn’t decide. I was persuaded to get both, run in both and return the ones I didn’t like. I did, and I hated myself the whole time. I didn’t think that running in shoes for a week and returning them was the right thing to do. What happens to those shoes? Are they sold as new again?
Recently I bought some roof jacks from a home center. I was in a hurry when I grabbed them and they looked a little scuffed up. Overall, no big deal. When I got home and looked at them more carefully, I could clearly see signs that these had been used and returned. The scrape patter of sliding on shingles, the nail marks from where they were fastened, the tar from shingle contact, etc.
Now, these are items that will last a lifetime, especially at my usage level. There really is no harm in them being used, and obviously lightly. But, it got me thinking of the psychology of someone using something and then returning it (again).
I have bought the ‘open package’ before and low and behold it was missing some critical component. I just dont know if the missing part was removed or carelessly not returned. With today’s customer service at stores, their only real recourse is to replace the entire contents rather than make it whole which is another hassle. So, I have become a person that avoids obviously opened packaged because I have been burned by the consequences too many times.
See my post about Amazon Warehouse. They clearly did not inspect the item as the policy states or they would have known that they did not even get the same part back.
On my current project, I mistakenly bought 5lbs of 3 1/2″ box nails instead of sinkers. I didn’t even notice for weeks because I was working out of another source. I hadnt even opened them but I was going to refill my working container and noticed that they were the wrong type. So, I returned them because I can never see myself using those nails (in that quantity). In that case, the package was unopened and as new.
So, I get down to the fundamental question. Who’s fault is it when something clearly used is sold on a store shelf? Is it the returner who treats the item as a loaner? It is the store who is unable/unwilling to make a judgement on accepting items for return and by the same turn resells used items as new? Or is the consumer who expects that everything is new including the price?
Not surprisingly, I think a little bit of all three. It first starts with ethics. If a store’s policy and practice are to accept all items, regardless of condition then that is OK. To try and return the item in as un-used is not. If the store wants to resell used items, that is OK. I would like a discount (or at least a warning so that I pay more attention to the selection). The consumer should not mindlessly grab and go if these factors are important.
Multiple times, I have grabbed items from the same bin which turned out to be different. Things like pipe fittings and cabinet hardware come to mind. I now pay a lot more attention to make sure that I getting what I think that I am getting. I would like to point out that this seems to be much less so at the small hardware stores. Not only is the customer service more personal, they know their inventory and do a better job making sure things are in the right place. They also tend to have much less inventory which makes a different sized pipe fitting stand out much easier.
In the end, I just want to know that some items could be used and I will decide whether I want to shop there or purchase there.
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