Tag: Amazon Prime

I had a few more things to say about being an Amazon delivery driver yesterday. I was running up against my deadline to get ready to go for work and I thought about putting the whole article on hold, but instead will continue today.

One of the things my employer asked me to do in my first interview is google ‘What I learned from driving for Amazon’. So I did. And I got what I expected. There were former drivers complaining about the pay, the pace or volume, the use of the phone and software and how it was wonky or clunky.

I guess that it is just me, but it is pretty much everything I expected on all of those fronts. Put it the other way, imagine only being on the job a week and delivering 180 packages in foreign neighborhoods. From my personal experience, nearly impossible. Half my deliveries are in the dark and I cant even read the addresses on the house. Without the device pointing me in the right direction (almost always correctly) I could probably only do it in the daylight. This time of year there is at most nine hours and we don’t get loaded until almost noon.

I have also been big on honoring the original terms of the agreement. So as for pay or work, those were stated up front. I find it disingenuous to complain about those things when they are constants set when the employment is started. I am under no illusions that this will turn into a salary replacing career, this is just something new to learn about and make some money.

7. Having a bathroom close by is underrated– This is one thing that takes some getting used to and strategy. Being on the clock, I cannot just leave to go to the bathroom. Sometimes, I am literally more than fifteen minutes away.

Why is that significant? Because lunch break is only thirty minutes long. So that is fifteen minutes there and fifteen minutes back. See the problem? In theory, if you are right next to one then no big deal, but if you have to drive somewhere then you have to clock out to do so. You are then impacting your route and finish time to use the restroom.

Being both winter and COVID, parks and other public areas like parks are often closed as well. I know, in the country… well getting caught is a termination offense so tread very lightly there.

8. Thirty minutes is really short- Back in my software days, I used to eat while I worked. I am not a break taker by nature. I was thinking that I would have to invent things to do during my forced lunch break. In reality, I don’t have time to eat while I am delivering other than snacking and I don’t really snack.

I typically drive somewhere to use the bathroom, take ten minutes to eat and then it is time to drive back toward my route again. Ten, ten, ten and lunch is over. I should say that we can take more than thirty minutes since it is a non-paid break. But, I don’t like delivering in the dark very much so I would like to get as much done during the daylight as possible.

9. I spent more time writing than I realized- Going into this, I thought that I would layer this job into what I was currently doing. It has proven more difficult than I thought. At night when I get home, I am tired and mentally drained. Then there are family responsibilities and dinner and getting ready for tomorrow.

By the time I leave the house at 9:45 AM and return at 9:30 PM, it doesn’t leave time for a lot of extras unless I am going to subtract sleep. So, I am working to try and get a couple hours in the morning to write and look for jobs and such where I was working in this vein until almost noon before I was delivering packages. On the plus side, I am only scheduled for four days a week, I have always wanted to have an extra day off.

10. A list is always better with a good end point- The sun is out today. It looks like the fog has lifted and this is the end of my week. I signed up for call-in work, if they need it but I am kind of hoping to enjoy my next three days off. I have yard work, painting and putting up the Christmas tree to do.

I plan on enjoying my day delivering packages and hopefully seeing new neighborhoods today. I hope that you enjoy your day too.

Greetings, back from an extended holiday weekend (plus). I had a great holiday with just my family. Friday, I worked and Saturday was spent doing things around the house. Sunday and Monday I worked which is why I am only writing on Tuesday.

So I took a leap of faith a couple of weeks ago. Part of my normal weekday routine was looking for and applying for jobs. In the back of my mind, I have been thinking about getting something steadier than just my attempt at building my own business and saw that Amazon was hiring drivers. I have always thought that I would like to try truck driving or delivery driving, so I gave it a shot.

1. Amazon does not deliver packages– I know it seems strange, but packages are delivered by contractors. In my training, they talked over and over about how we are the face of Amazon, but we don’t even work (directly) for them. At my facility, there are six different independent delivery companies that have territories.

I had a hard time interviewing because Amazon advertised the postings and setup the technology to do the interviews, but it is up to each delivery company to determine if they need or want to hire drivers. My first scheduled interview, no one even showed up to an online conference.

My second attempt, I went to the physical location. The building is run by Amazon. They have no idea what the independent driving companies are doing or that anyone is expected. There is security protocol to jump through. When I got there, there was no one waiting to receive me so I got passed through multiple people until my now boss happened to walk by and was asked ‘Do you want to interview someone?’. She said sure.

2. Interviews are overrated- I was asked to bring my driver’s license, resume and wear casual clothes. So I handed my employer my resume and she looked at it for thirty seconds and handed it back to me. She said ‘I don’t want to take your paper’ and ‘you know this is a seven day a week job’. I said that I did, she proceeded to explain that this was a very physical job, some people cant do the work and that there are are four holidays. My employer took me to meet her son, the operations manager and schedule for a follow-up.

The next day I came back for a second interview. It consisted of watching the drivers load the van and a bit of an explanation of how the process worked. Then they sent me for a drug test and I had to load the Amazon Flex application on my phone to do a background check. Barring any complications of those things, it seemed like I was hired.

3. The most job training I have ever had- One of the things that I have always been passionate about is onboarding and getting people on to the right foot as quickly as possible. It is also one of the things that I have never had. I had two full days of driver training before I even started. I have to say, there is no substitutions for doing, but companies can remove anxiety and eliminate many easy mistakes by doing some initial training.

They also start you out on some half day routes to get the hang of what you are doing. The training didn’t address every issue I have had so far, but it did a good job of getting started with them. All in all, I was happy with what I got.

4. This job is physical- It isn’t a huge deal but it is something. I have load my own truck with containers up to 50 pounds each. I have to load them in an organized and methodical fashion so that I am minimizing the handling as I deliver and I only have 20 minutes to load the van at the station. The routing software is OK, but it often prompts you to drive to the next house when it is easier to stop once and carry packages to three or four house in the vicinity, at least that is what I prefer.

City routes are roughly organized by neighborhood. I have seen my home delivery driver parked next to my house for fifteen minutes or so and wondered what they were doing. It turns out that they were in the back organizing packages for the upcoming neighborhood since there is so little time in the station to get organized. Once you get into delivery, you are in and out of the van a lot.

5. Mobile phones rule delivery- The entire process for a driver is on a phone. The time clock is on the app. There is an app that monitors my driving. And the deliveries are managed on an app.

The packages are scanned with the camera. The route is displayed on the phone. The app keeps track of how long you have been signed in and forces you to take a lunch break after four and a half hours. I literally cannot do anything when it is break time because without the phone, it won’t scan packages or let you look at your route.

I have heard that we have some rural areas where we need to use ‘airplane’ mode because there is no service. Also, because the routing software is wonky at times, it often has me coming back to make deliveries in front of places that I was literally stopped fifteen minutes earlier. What I have learned so far is sometimes, I need to trust my gut over the phone navigation. It is mostly right, but not always. Nor is it usually the most efficient from a stops standpoint.

6. Being a driver probably isn’t a career- Plenty of people work shifts and punch a time clock so I am not begrudging. Right now, I start at $16/hour and after three months I would get $16.25 but that is it. Making less than a forth of what I was making, I know that I can do a lot better so I will keep looking, but I want to a least go through the holidays.

Despite the future downsides, I like my company owners. They gave us a $25 gift card to a local grocery store for Thanksgiving, I thought that was really nice. They seem like good people and they are working harder than us drivers. They are there when I get there and they are there when I leave. This is a seven day a week enterprise for them where I only work four.

All in all, this is kind of fun. I am thinking that it is good physically and I enjoy seeing the world. It is an excuse to drive up streets that I have always wondered what was down there. I was hoping that by being on the inside, I might see more places that I could go, the jury is out on that right now.